In order to make better custom service. We now use the help ticket system to process the order and the technology quesiton, repair service etc. This way is more better than use email.
There is five department of the ticket system.Please select the correct department
order: Accept directly order from non-dealer area or beta tester user or low profit production that no dealer to do
Issue diagnosis: If you meet some technology problem or camera meet some problem, please ask us here technology inquirement before order:
If you have any question before you order camera, please ask us here
Repair department:If your camera has send back to repair. The help ticket will go to this department. And you and discuss with our repair department for better service. Sometimes we will ask some details to make sure that we know the problem well.
The old ticket system is stop service from 2017.1.20. If you have the ticket not processed please use our new ticket system to send the request again. Due to the differect database format. The old tickets can not be transfer into the new ticket system. We are sorry for the inconvenience of this ticket system upgrade.
We will process the ticket in weekdays. In weekend or vacations we may not process the ticket at that time.
Please pay attention: The ticket system does not support email reply. When you get the email from this ticket system. Please click the link and reply on-line. Don't reply email directly. It will be lost.
After the whole ticket solved.Please close the ticket.
We support VC++ SDK and ASCOM Plug-in unit,So you can use SDK to work with BC++,LabView,C#,VB or other program languages.If you have any questions about SDK,you can contact our programer:
Low Level USB Protocol
QHYCCD start to offer the low level USB protocol from 2016.12. The USB protocol includes a document to describe the communication and data transfer method between host computer and the camera. You can get maxium flexibility to develop your own software with this protocol and do not need any SDKs. You can use any operation system like linux, windows , mac/os, ios and andriod. The only think you need to do is that you need choice a suitable generic USB driver. (Like LIBUSB, WINUSB, CYUSB or another other USB driver). For low level USB protocol, please contact